IMPORTANT INFORMATION REGARDING A STONEGATE BANK IN THE UNITED KINGDOM:
It has come to our attention that there is a possible scam involving a Stonegate Bank or Stonegate Private Bank & Trust in the United Kingdom. We are in no way associated with this insititution. The emails being received state that a prize has been won but in order to win the prize confidential documents, such as a passport or drivers license, must be given. Also the email states that an account must be opened online. Please do not open a new account or surrender any confidential documents unless you have verified that this is legitimate. We do not have any means to verify the validity of the emails that are being sent.
Quality Service Commitment
Stonegate Bank is dedicated to consistently providing all our customers with exemplary products and service. We want to hear from you if we have not accomplished this goal.
The easiest way to resolve any issues in the first instance is to contact the product or service area related to your lack of satisfaction. In the event your lack of satisfaction is not resolved, please contact our Compliance Department at (954) 315-5500 or notify us in writing at:
Attn: Compliance Department
P.O. Box 4678
Fort Lauderdale, Florida 33338
Written notification should include:
1. A description of the practice or action including all relevant facts.
2. Your name and address.
We will respond to your written communication sent directly to Stonegate Bank generally within ten business days.
To report any unethical or illegal incidents, please call our Ethics Hotline at (855) 387-2492.