Our Privacy Commitment to You

We recognize, respect and protect the personal privacy rights of all our customers. We realize that our customers entrust us with personal information and it is our policy to maintain our customers’ information in a confidential manner. We are committed to providing the highest level of security and privacy regarding the collection and use of our customers’ personal information, as well as personal information of all consumers who visit our institution and website. In the event you terminate your customer relationship with us or become an inactive customer, we will continue to adhere to this policy.

Protecting Your Information

We only grant access to nonpublic personal information (your name, address, social security number and credit history) to company employees and affiliated and non-affiliated service providers so that they can provide or offer products and services to you, process and service your accounts, and administer our business.

Security of Nonpublic Personal Information

We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

• Ensure the security and confidentiality of customer records and information
• Protect against any anticipated threats or hazards to the security or integrity of such records
• Protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to any customer
• Provide annual reports to the board detailing the current status of the information security program

Nonpublic Personal Information We Collect

We collect nonpublic personal information about you from the following sources:

• Information we receive from you on applications or other forms
• Information about your transactions with us, our affiliates, or others
• Information we receive from a consumer reporting agency
• Information that we receive from demographic or marketing companies

Sharing Information With Companies That Provide the Bank Services

We may share the information we collect, as described above, with companies that work for us to provide you products or services that you’ve requested or already have with us. We share the information needed to provide those products and services and to provide a good customer experience. The companies may include service providers such as, but not limited to, insurance companies, payment processing companies and credit/debit card providers, legal counsel and non-financial companies such as, but not limited to, check printing, document destruction, account verification and data processing companies. These companies might assist us, for example, in fulfilling your service request, processing your transaction, or mailing account statements.

In addition, we may share any of the information that we collect with companies that work for us to provide marketing and other service. All of these companies act on our behalf, are contractually obligated to keep the information that we provide them confidential, and use the information only to provide the services that we’ve asked them to perform for you and us.

Other Disclosure of Customer Information

We may also disclose the information we collect to credit bureaus and similar organizations, and otherwise when permitted by law. For example, this may include disclosure in connection with a subpoena or similar legal process, a fraud investigation, recording of deeds of trusts and mortgages in public records, an audit or examination, or the sale of your account to another financial institution.

Notify Us of Inaccurate Information We Report To Consumer Reporting Agencies.

Please notify us if we report any inaccurate information about your account(s) to a consumer reporting agency. Your written notice describing the specific inaccuracy (ies) should be sent to us at the following address:

STONEGATE BANK
P.O. Box 4678
Fort Lauderdale, Florida 33338-4678

Your Security and Protection When Online

It is of utmost importance for us to protect your personal information when you are online to our website. We go to great lengths to make sure that your transactions are confidential and secure.

Your User ID and Password

The most important way of protecting your Online Banking transactions is by your self-selected password. This is confidential and should not be shared with anyone. Memorize it, and if you need to maintain a written record of the code, it is recommended that you store it away from your computer in a secure place and not in your wallet or purse. Always make sure that no one is watching you enter the information and always log off the Stonegate Bank website whenever you are away from your computer. If your computer is left unattended and the browser is running with your user ID and password entered, anyone can gain access to your accounts. It is recommended that you change your password often and do not use simple words or numbers in sequence. It is recommended that you use upper case and lower case numbers and letters that are unique to you. Avoid obvious words and numbers such as a family member’s name or birthday.